St James Health Centre

COVID-19 Resources

Listed below are a number of services and resources originally posted on the the Central Liverpool Primary Care Network put together by John Williams, the Social Prescribing Link Worker, to help during this difficult time.


If you feel you need more support, please contact your GP practice and ask for one of our Wellbeing Link Workers to contact you.

Think you have symptoms?

Please DO NOT go to a GP, Pharmacy or Hospital. Use this tool for advice on what to do

Need general advice?

Click below for the latest government advice, including testing, employment, school closures and transport.

Useful Links

    Translations or accessible formats

    Multilanguage and easy to read coronavirus resources have been collated by the Live Well Liverpool, you can find them here.

    Coronavirus - Request help

    The Liverpool Good Neighbour scheme matches volunteers with people in need who don’t have anyone else nearby to help with day-to-day tasks. Click here to see more

    Sign up as an NHS volunteer

    Volunteers must be 18 or over, and fit and well with no symptoms. Those in higher-risk groups will be able to offer support by telephone. Click here to sign up

    Guidance on social distancing

    This applies to EVERYONE who is not in self isolation. Social distancing means to reduce the amount of contact you have with others to help prevent the spread of COVID-19. Please follow this government advice. Click here to see more

    Guidance on self isolating

    Advice on self isolating if you or someone you live with has symptoms. Click here to see more

    Guidance on shielding

    Guidance for a specific group of ‘extremely vulnerable’ people who need to take extra measures to reduce risk. Click here to see more

Need a sick note?

    I am self isolating because of symptoms in myself or a household member

    Get an isolation note here from NHS 111, if required by your employer

    I am in an ‘extremely vulnerable’ category

    People in this category need to be taking ‘shielding’ measures, and will automatically receive a letter. You do not need a doctor’s note. There is more information here. If you have not received a letter by March 29 2020, and think you meet the criteria in the link, please contact your practice via an eConsult or, if not possible, by telephone.

    I have symptoms preventing me from working

    Less than 7 days? You can self certify. More advice here.

    More than 7 days? Please contact your practice via an eConsult or, if not possible, by telephone.

    I am worried about coronavirus exposure at work

    Even for people not in the first three categories, the government have said that work should be at home wherever possible.  However this will need to be discussed with your employer, and is at their discretion. We can’t give a note for this reason alone. More advice here.

Emergency Food and Medication Deliveries


These are the services we are aware of locally. Please be aware that services are changing frequently, as the situation evolves. We will try our best to keep this list updated. Information on Government e-Vouchers for free school meals.Click on this link.

If a parent is out of work due to covid19 and now receiving benefits, you can register for free school meals by calling Liverpool City Council or registering on this link.

More services can be found here on the Live Well Liverpool directory, and they also have multilanguage and easy to read coronavirus resources here

Contact your local Pharmacy about medication delivery

    North Liverpool Foodbank - 0151 226 3406

    South Liverpool Foodbank - 0151 281 9716

    ‘Filling the Gap’ project

    Food parcels to the extremely vulnerable. Referrals to

    Hope Food Pantry

    10 items for £3.50, 15 items for £5 and free tea and toast. Open Wednesday 1 – 3pm, Our House at Walton Community Hub, 15 Heathcote Road, L4 6XB. Delivery can be arranged for £2 to members. Ring 0151 521 7722 for Membership or visit

    Your Local Pantry

    For members only. Membership is £3.50 a week, for this you get a weekly shops worth of food including fruit and vegetables and family favourites. The service has returned to a collection rather than delivery now lockdown measures have been eased. If you need help with collection of items, please discuss with the pantry.

    Your Local Pantry at St Georges (L5) – visit or ring 0151 226 3406 for more details.

    Your Local Pantry at St Andrew’s (L13)

    Your Local Pantry at Christ Church, Norris Green (L11)

    Breckfield and North Everton Neighbourhood Council (BNENC) – Shopping Mate

    Service in Breckfield & North Everton Neighbourhood area and will include delivery. If you need help Call Peter on 0151 260 3464

    Irish Community Care, along with Liverpool Irish Centre are providing telephone support, food shopping and medication collection until at least January 2021 and can be contacted on 0151 237 3987 9am to 4pm. – enter your postcode and they promise to get your shopping to you within 90 mins.

    Deltas taxis: Offering a ‘Click and Collect’ service for anybody who needs to go shopping but can’t leave home.

    Participating stores are:

    • Boots – Aigburth Road, Aigburth
    • Boots – London Road, Central
    • Boots – Castle Street, Central
    • Boots – Childwall Abbey Road, Childwall
    • Boots – Prescot Road, Fairfield
    • Boots – Landford Avenue, Fazakerley
    • Boots – Boaler Street, Kensington
    • Boots – Allerton, Road, Mossley Hill
    • Boots – Greenbank Road, Mossley Hill
    • Boots – Broadway , Norris Green
    • Boots – Prescot Road, Old Swan
    • Boots – New Mersey Retail Park, Speke,
    • Boots – Walton Vale, Walton.

    You will need to register with the Web Booker (accessed via Standard taxi fare for delivery. Accept payments by cash, contactless or chip and pin payment on delivery.

    Deeper Life Bible Church L8

    0151 709 4670. Foodbank support on Thurs 2 – 4pm and Sat 12noon – 2pm

    Liverpool 6 Community Centre L6

    Food union for new members (£1 joining fee) – All Food Union members receive a designated time slot to avoid unnecessary contact with other members of the public. 15 items £7.50, 20 items £10 or 30 items £15 – 0151 260 1297. More details about how to join HERE

    Together Against Coronavirus (TAC)

    Supporting vulnerable / elderly and isolated individuals to regularly keep in touch and provide with different services such as food parcels, liaising with GPs and collecting medication.

    Other support: Funeral and bereavement support, Employability and benefits support and business support.

    Mobile Number: 07888961316


    In light of the latest developments with Coronavirus, ACORN is organising local volunteers to support people in the community who need shopping, prescription collection, post and anything else they may need if they are stuck at home. Call 07377909841 or you can self-refer via THIS LINK.

Telephone Befriending

    South Liverpool Linking Lives

    South Liverpool Linking Lives offer a telephone befriending service for older people in Liverpool. Now that lockdown is easing, they are starting to ease back into face-to-face visits with socially distanced outdoor visits in gardens and parks. Call 07858570301 or email

    Local Solutions Liverpool Carers Centre

    The centre remains fully operational during these unprecedented times. Continued daily/weekly support to all new and existing adult carers via phone and email. Also ensuring carers stay connected via online health and wellbeing activities. Call 07934 205 609 or email

    Re-engage (formerly Contact the Elderly)

    No Sunday afternoon teas until further notice. Providing buddying support over the telephone for the foreseeable. Ring 0800 716 543


    Phone service befriending support – 0800 470 80 90

    LFC Connect

    Open to anyone in north Liverpool and Kirkby who would like to receive the regular call. Supporters interested in signing up can do so by contacting Christine Mounsey from the Red Neighbours team on 0151 264 2334 or

    Alzheimers Society



    0333 150 3456

    Liverpool Cares

    Supporting people 65+. Telephone Befriending service for existing and new members. Call 0151 659 1789.

    WHISC Listening Ear

    (Women Only) 07708 381568. If you don’t get an answer, please leave your name, contact number and short message and someone will get back to you. Alternatively a message can be left through their Facebook messenger at

    Age Concern

    For those over 65 years of age – 0151 330 5678 – offer a telephone befriending service and are hoping to start their 1-1 home befriending service again the second week in August however there is a waiting list.

    Age UK

    0300 003 1992 – Support to those over the age of 70 and isolated. Support given is regular check-up calls regarding health, medication, reassurance and critical shopping and delivery. Mon- Thurs 10-2pm. If no answer, please leave a message.

    Imagine Independence (Liverpool)

    0151 291 6866 – Telephone Befriending for existing service users.

    Veterans HQ

    For Veterans only, providing a telephone befriending. Ring 0151 261 9878 for more details.

    Sunflowers Wellbeing Support Line

    For those living with Cancer during this challenging time. Advice on wellbeing, maintaining good mental health, reducing stress, staying active & connected, signposting to local services

    Telephone – 0151 726 8934
    Mon-Fri 10am-3pm, Sat/Sun 11am-2pm

    Chit Chat

    Coordinated by an amazing team of over 35 volunteers, our anonymous phone line is available to anyone who fancies a chat. Any conversation is welcome, from the weather, favourite movies or music, to sport, culture and food. Whatever the topic, there is a conversation for everyone aged over 18. 9am to 9pm daily 0333 002 0333


For those who are not self-isolating, we encourage you to take full advantage of the government guidance of going out once a day for a walk, jog, run or cycle. Please follow the government’s guidance on social distancing when outside

More services and virtual activities can be found here on the Live Well Liverpool Directory.

Mental Wellbeing

    Free activities to do at home

    Collection of resources from Liverpool City Council

    Talk Liverpool

    Talk Liverpool provide online CBT counselling. You can self-refer by phone or via their website.

    Talk Liverpool also have a range of digital self-help booklets here, that cover a range of mental health topics.

    Every Mind Matters

    Every Mind Matters is the mental health resource section on the NHS website, with a dedicated Covid-19 section here.

    Psychology wellbeing pack

    Comprehensive PDF (28 pages) created by Alishia Bann-Khellaf, Assistant Psychologist, Halton Recovery Team, North West Boroughs Healthcare NHS Foundation Trust. Click here to view.


    Known for its sleep, meditation and relaxation apps, have some free resources to support mental wellbeing during COVID-19.


    MIND, the mental health charity, has an excellent section on its website on coronavirus and your well-being, including planning for being indoors for 2 weeks, taking care of your mental health during this time, and a checklist for staying at home for 2 weeks.

    The Mental Health Foundation

    The Mental Health Foundation have specific tips for staying positive during this time.


    HEADSPACE, the mindfulness app, is offering some free global resources during the outbreak. This is brilliant at making sure you have focused mindfulness and stress-relief within your day.


    HAPPIFY is a free app that helps overcome negative thoughts and anxiety using positive psychology.


    Rotunda Ltd (based in Liverpool) are offering over the phone counselling during the covid-19 outbreak. They have 10 volunteer counsellors alongside their trained counselling coordinator to offer counselling to new and current clients. The counselling is for anyone age 16+ and they can be contacted on 07534931232. Rotunda are also offering Welfare advice through their HELP Hub on 0151 298 3806 or email

    Holistic Harmonies

    Holistic Harmonies is a service for mother and young children, providing free online signing sessions through their Singing Mamas Choir every Monday, Wednesday and Friday at 10:30am. Please see their Facebook page and website for more details.

    Beautiful New Beginnings

    Service supports parents of children from birth to school age. They are currently providing free online classes and virtual coffee morning for parents of young children through their Facebook page. To apply please click on their website.

    Brain Charity

    Practical and emotional support for people with neurological conditions, their family, friends and carers. They care currently providing a number of activities online via Zoom. Activities such as coffee mornings, Bingo, quiz night, mindfulness, online exercise and hat making. To join please email

    Grief and Bereavement:

    The NHS Bereavement Helpline has been introduced by the NHS to support bereaved families during the Coronavirus outbreak. It offers guidance, support and advice to families dealing with loss and grief of a loved one at this difficult time. Call 0800 2600 400, 8am – 8pm every day

    Cruse Bereavement Care have a site of resources for grief and resources, plus a helpline for those affected – call 0808 808 1677 (see website for opening hours).

Crisis Support for children and young people

    Alder Hey Crisis Care Team

    24 hours a day, seven days a week – 0151 293 3577

    Young Person’s Advisory Service – YPAS & LGBTQ (11 – 25 year olds)

    Face to face support not currently available. Access via telephone Services available include; telephone counselling and psychotherapy, Youth Justice Service, Seedlings (mental health support for primary aged children), Wellbeing Clinic (mental health support secondary aged children), school meal vouchers and benefits advice. Ring 0151 702 6057 or email

    ADHD Foundation

    Support regarding children and young people with ADHD. Support for parents, therapeutic interventions. All services over the telephone and online. Email or visit the website here.

    Alder Hey Fresh CAMHS

    Crisis and risk assessment and telephone support. Range of online workshops, seminars and groups for parents/carers, children & young people. Ring 0151 293 3662, email or visit the website here.

    ADDvanced Solutions Community Network

    Telephone, email consultations and support. Closed Facebook group only for Parents / carers of children and young people living with a neurodevelopmental condition via telephone and email consultations. Ring 0151 486 178, email or visit the ‘contact us’ page here.

    Barnardo’s Action with Young Carers

    Continued daily/weekly support to all new and existing young carers over phone and email. Also providing vouchers for shopping if in need including delivering. Ring 0151 228 4455 or email


    Free online counselling and emotional wellbeing platform for children and young people aged 14 – 25 years of age. Visit the website here.

    RAISE Team Merseyside Youth Association

    Weekly interactive meetings delivered via Zoom. Online group work for young people and parents. Resilience building support for children and young people. Visit here for details.

    Alder Hey – Mental Health Support Teams (MHSTs) for schools

    Support available via phone and video consultations/sessions weekly from Educational Mental Health Practitioners and team leads with families who are open to service. Ring 07908 207 612 or email

Apps and other digital tools to help

During this difficult time apps and other digital health tools can help you manage your physical and mental health & wellbeing during social distancing and self-isolation.

    NHS App Library

    The NHS App Library is a library of apps approved by or currently being tested by the NHS, and can be found here.


    ORCHA is the Organisation for the Review of Care & Health Applications. Their website has an extensive range of apps that have been rated and reviewed by ORCHA.


    Online support and advice for people who have had a stroke, and their families. Click here.

Other helplines

Other services that may be of help during these difficult times.

    Benefits & Housing advice:

    Domestic Abuse

    During this difficult time, there is an increased risk of domestic abuse in some families.

    If you are in need of police assistance from domestic abuse but can’t speak

    1. Dial 999
    2. Wait to hear a message from the police silent solution system. Then dial 55
    3. You will then be transferred to the police. Try to listen to what they say. They will listen to your call and assess the emergency.

    For more advice and support for domestic abuse, please contact the following services:

    • PSS Ruby Domestic Violence service: 0151 702 5559 – Offer one to one counselling and safety planning via telephone support during this time and can self-refer to their service via telephone.
    • South Liverpool Domestic Abuse Service: 0151 494 2222/ 494 1777 – Telephone support Monday-Fri 10am-3pm. They provide all the safeguarding support they previously offered, including legal advice from their Solicitor. If anyone calls and does not get an answer, they can leave a voicemail and will be called back as soon as possible.
    • Merseyside Domestic Violence Services (MDVS): Website, 0151 709 8770/ 077809 48890,
    • Liverpool Domestic Abuse Service (LDAS): Freephone 0800 084 2744, 0151 263 7474, Mobile 07562 013316
    • Victim Care Merseyside: (directory of services)
    • Worst Kept Secret Helpline: 0800 028 3398
    • Women’s Ai: Website
    • National Domestic Violence Helpline: 0808 2000 247 (24 hours)
    • Refuge: Website (includes information for men) 0808 200 0247 (24 hours)
    • The Men’s Advice Line: for male domestic abuse survivors – 0808 801 0327
    • National LGBT+ Domestic Abuse Helpline: 0800 999 5428

    Official UK government and NHS Covid-19 guidance and advice sites